Product Service & Repairs:

UK

1. Newmarket and rest of East Anglia area

James Palmer is the After sales technician for Newmarket and the rest of East Anglia. He is available for call-out requests. Please book an appointment with James on 07817 540006 or via email james@horseweigh.com, or click Contact on the right of the menu bar above. James would expect to be with you within three working days, he is also available for all sales enquiries in the area and can immediately deliver.

The costs are (inclusive of the first hour on site):

  • for clients within 40 miles of Newmarket Town Clock – a maximum of £150.00 + VAT
  • for clients between 41 and 100 miles of Newmarket Town Clock- £265.00 + VAT

Any new components or parts that are required, will be charged accordingly.

2. All other Areas in the U.K.

If a callout is required by our mobile repairs & after sales service team, then this is available. We would hope to attend within 7 working days. Please contact us on 01939 220667, 07774 783 247, or william@horseweigh.com

The costs are (inclusive of the first hour on site):

  • for clients within 200 miles of our office address – £350.00 + VAT
  • for clients 200 – 380 miles of our office address – £450.00 + VAT
  • for clients over 380 miles of our office address – to be agreed between both parties
  • subsequent hours on site will be charged at £50.00 + VAT per hour

Any new components or parts that are required, will be charged accordingly.

PLEASE NOTE – if our technicians arrive on site, and are faced with a huge rodent issue, including a rat infestation with the installation, then we reserve the right to increase the above charges by 35%, because of the human health implications, which may follow.

For any products still under warranty cover, any damage caused by rodents to our electronics, is NOT COVERED UNDER OUR WARRANTY.

3. UK, Ireland and Europe: minor repairs and replacement parts

Any repairs should be carefully packaged, with a compliment slip (including your address and stating you are a Horse Weigh client) and posted / couriered to:

Murray Cameron,
Datamars Agri UK Ltd,
Pheasant Mill,
Dunsdale Road,
Selkirk
Scotland
TD7 5DZ
UK

4. Middle East

Irfan Yusuf, at Reliable Industrial Equipment Co. LLC

PO Box 76485,
S-8, Al Habtour Showroom,
Nadd Al Hamar Road,
Dubai,
United Arab Emirates

Tel: 009714 2896005
Mobile: 0097155 501 4498
Fax: 009714 2896605

Email: info@reliablegulf.com